StorePilot pricing
Three rungs. Start where the leak is.
Core answers every customer in minutes. Growth looks up the real order and gives the real answer. Premium writes the marketing you have been meaning to send since January.
Published and invoiced in pounds, wherever you are. Everything in your rung is included from day one, and you can cancel with 30 days’ notice.
It books, or your first month is free.
No setup fee to startIf it does not book you a single appointment in your first 30 days, we refund that month in full and you never pay a setup fee. You keep every recording, transcript and contact it captured.
- Month one
- One month, up front
- No setup fee. This is the month the guarantee covers, so if it does not book, you get it back.
- Month two
- Setup fee, plus the month
- We only charge you to build it once it has already proved it works. If you leave in month one, you never pay it at all.
- Every month after
- The monthly fee, nothing else
- No per-call charges, no usage bills. Cancel with 30 days’ notice.
The ladder
What each rung actually buys.
Core
Every customer answered in minutes, around the clock.
Per month
£299
One-time setup
£495
Or £2,990 for the year, two months free. Offered from month two, once the guarantee has already been met.
Independent shops answering the inbox at midnight.
- Email, chat and social answered in minutes from your own product information
- WhatsApp concierge on the same customer record
- Sizing, stock and delivery questions settled, at any hour
- Anything unusual passed straight to you
- Every conversation logged against the customer
Fair use: 500 answered minutes a month, then 20p a minute. We tell you before you reach it, never after.
Growth
Where most firms landThe real order looked up, and the real answer given.
Per month
£599
One-time setup
£995
Or £5,990 for the year, two months free. Offered from month two, once the guarantee has already been met.
Shops where order chasing has quietly eaten the whole inbox.
- Everything in Core, with no volume cap
- The actual order and tracking found and answered, not a holding reply
- Returns started for the customer, refunds queued for a person
- Review requests after delivery, unhappy customers routed to you first
- Quiet customers won back, consent checked before a word is written
- Broadcast messaging and reporting on what it earned
Premium
The marketing that has been on your list since January, done.
Per month
£999
One-time setup
£1,995
Or £9,990 for the year, two months free. Offered from month two, once the guarantee has already been met.
Multi-channel retailers who also need the marketing written.
- Everything in Growth
- Product descriptions, email campaigns, social posts and seasonal pushes written
- Nothing sends until you approve it, and consent is checked first
- Multiple stores and channels routed to one place
- Reporting in your own numbers, not vanity metrics
- Priority support
What a year costs on each rung
| Rung | Month one | Month two | Then monthly | Twelve months, all in |
|---|---|---|---|---|
| Core | £299refundable | £794includes £495 setup | £299 | £4,083 |
| Growth | £599refundable | £1,594includes £995 setup | £599 | £8,183 |
| Premium | £999refundable | £2,994includes £1,995 setup | £999 | £13,983 |
Month two is the only month that is bigger, because the build is charged once and only after it has already booked you something. Paying up front is offered from month two: six months for the price of five, twelve for the price of ten. The guarantee terms in full.
On every rung
What “run for you” means, in full.
Every offer, every industry, carries all of this. There is no lower tier that leaves any of it out.
- 01
Set up and run for you
We build it, connect it and operate it. There is no dashboard you have to learn and no software to babysit. You run your business; we run this.
- 02
A weekly report in plain English
What it caught, chased, booked and recovered that week, in your numbers. If it is not earning its keep, you will see that too.
- 03
Data protection handled properly
Consent checked before any marketing message, opt-outs honoured instantly, and your customer data covered by a signed data processing agreement.
- 04
A human on anything sensitive
Refunds, complaints and judgement calls are queued for a person, never decided by the machine. Every message it sends is logged.
- 05
An off switch that is yours
One call or one message and any part of it stops, immediately. You are never locked into an automation you cannot halt.
- 06
A named human to call
No ticket queue, no chatbot support loop. You get the person who built your setup, and a monthly call to review what is working.
- 07
Everything included, no hidden costs
The monthly price is the price. Tuning, changes and new message templates are part of the service, not a new invoice.
- 08
Cancel with 30 days’ notice
No long contract. We keep your business by being useful every week, not by locking you in.
Before you ask
The questions buyers actually have.
Which rung should we start on?
Most firms start on Growth, because Core deliberately leaves out the parts that need integration work and Growth is where StorePilot starts writing back into the systems you already run. If you only need the phone answered and nothing else, Core is honest about being exactly that. You can move up at any time and we credit what you have already paid that month.
Is the monthly price the whole price?
On Growth and Premium, yes: no per-message charges, no usage surprises, and tuning and template changes are part of the service rather than a new invoice. Core carries one stated limit, 500 answered minutes a month, then 20p a minute. We tell you as you approach it, never after you have passed it.
What does the setup fee cover?
The build, done once: connecting your number, inbox, website and diary, loading your services, prices and policies, writing and testing every script in your voice, and the supervised first week where a person reviews what goes out. It is real work, which is exactly why we do not charge it until the second month, once the thing has already booked you something.
Why is it the same price ladder as your other industries?
Because the cost of running it is driven by the same thing everywhere: answered minutes on the same stack. What differs between retail & e-commerce and, say, a restaurant is not the price, it is what sits inside each rung. So the ladder stays the same and the contents are written for your trade.
Do you require a long contract?
No. After setup it is monthly with 30 days’ notice. We keep your business by showing you every week, in your own numbers, what it caught, chased and booked.
See it answer your own enquiries first.
Pay one month with no setup fee. If it has not booked you a single appointment in thirty days, you get that month back.
Core £299 · Growth £599 · Premium £999 a month · cancel with 30 days’ notice