StorePilot · for retail & e-commerce

Forty "where is my order?" emails a week, and you answer every one at midnight.

StorePilot connects to your shop and answers customers in minutes with the real order status, answers the sizing and delivery questions that decide a sale, and writes the marketing you never have time for. Entirely email and chat, no phone lines involved. Set up and run for you, so you get your evenings back.

Start with the guarantee See pricing

Answering calls for property firms every day.

The guarantee

It books, or your first month is free.

One month up front, no setup fee. If it has not booked you a single appointment in thirty days, we refund that month in full and you never pay a setup fee at all.

Run for you

Nothing about how you work changes.

You keep your number, your diary and your CRM. There is no software to learn and no dashboard to babysit. We build it, connect it, watch it and tune it, and send you a weekly note of what it caught.

Done properly

It never values, never adjudicates, never decides about a person.

It books the valuer rather than naming a figure. It will not interpret a lease or rule on a service charge. It never scores an applicant or decides right to rent, and every caller is told plainly that it is an assistant.

The numbers behind the problem

This is an industry-wide leak, not a you problem.

9h 40m

average first reply to a customer email, measured across 30 UK online stores.

UK e-commerce support teardown

25-35%

response rate on SMS review requests, against 5 to 8 per cent for email.

Review-platform response data

These are industry-wide research figures, not our client results. We are honest about that; the pilot measures your own numbers instead.

What StorePilot runs

Everything below is included, from day one.

Three jobs, all included. The front desk that answers, the growth work you never have time for, and the order pile that eats your evenings.

Retail AI Front Desk

Every customer answered in minutes, day or night.

Industry research puts it plainly: across UK online stores the average first reply to a customer takes over nine hours. Yours takes minutes, around the clock, answered from your own product information: sizing, stock, delivery dates, the questions that decide whether a sale happens. Anything unusual comes straight to you.

Who it’s for: Shops where the inbox is answered at midnight because the day was for selling.
What you get: The sale that used to be lost to a slow reply.

How it runs

Retail Growth AI

The marketing you never have time to write, written and sent.

It writes from your own catalogue and in your own voice: product descriptions, email campaigns, social posts, the seasonal push you keep meaning to do. You approve everything before it goes anywhere. Then it sends to the right people, consent checked first, and tells you plainly what it earned.

Who it’s for: Shops whose last newsletter went out in the spring, because who has the time.
What you get: The marketing that has been on your list since January, done.

How it runs

Retail Ops AI

"Where is my order?" answered before it becomes a complaint.

It looks up the real order and the real tracking status and answers in minutes: where the parcel is, when it lands, how a return works. Not a holding reply, the actual answer. Refunds and anything odd are queued for you and never decided by the machine.

Who it’s for: Shops where order chasing has quietly eaten the whole inbox.
What you get: The pile gone, and complaints that never start.

How it runs

Done properly

Email-native, and clean on consent.

Retail is the most automation-friendly industry on consent: your customers contact you first, buy from you, and opt in at checkout. StorePilot keeps the records straight so every message it sends has a lawful basis, automatically.

How we keep it lawful

Service replies are just good service

Order-status answers, delivery updates and returns help are replies to your customer about their purchase. Fast beats slow; nothing else changes.

Marketing only with a basis

Newsletters, reorder prompts and win-backs go only to customers whose consent or customer relationship is on record, checked before sending.

Unsubscribe honoured instantly

One click or one reply, and that customer is out of every automated flow, immediately and permanently.

Disclosed, always

Automated replies say they are automated. Customers get speed and accuracy, never a machine pretending to be a person.

Typical timeline

Order-status replies live within days; the full service running in 3 to 4 weeks.

StorePilot runs on three rungs: Core £299 a month, Growth £599, Premium £999, each with a one-time setup fee. Everything in your rung is included, and you can cancel with 30 days’ notice.

See pricing Start with the guarantee

See what StorePilot catches on your own enquiries.

Pay one month with no setup fee. If it has not booked you a single appointment in thirty days, you get that month back.

Start with the guarantee See what we run

It books, or your first month is free · no setup fee to start